Refund policy

Returns

If your order arrives damaged we will refund the cost of your order. Please contact us within 30 days of receiving your order and we will provide you with a free return label to print at home. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please quote your order number when contacting us. 

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund. A credit will be applied to your credit card or original method of payment.

Contacting us

You can contact us using the Contact form accessible from the bottom of our homepage, by email at info@candlemakershouse.com or by mail using the details provided below. Please include your order number.

Candlemakers House 
13 Chiltern Road, Dunstable, Bedfordshire, LU6 1EP, United Kingdom